Payment, Fees, & Refunds Policy
Website Design & Development Services
Partial payment is required before any service is rendered. These prepayment fees are non-refundable. Balance of estimated fees, additional alterations, and other approved expenses will be due prior to launch of the website. Once paid, these fees are non-refundable.
Marketing & SEO Services
For monthly accounts, prepayment is due each month following the date the account was established. Billing will continue until you cancel your service. You may cancel at anytime by providing written instructions to do so, as specified in your agreement. Once prepayment fees are paid, they are non-refundable.
For annual accounts, prepayment is due each year on the date the account was established. Billing will continue until you cancel your service. You may cancel at anytime by providing written instructions to do so with 30 days notice. Hosting prepayment fees are non-refundable.
All website maintenance services will be provided in advance and billed upon completion of each project, with accrued fees not to exceed $1,000. Chroma Sites reserves the right to suspend any related services if such fees are not paid within 30 days. Once paid, maintenance fees are non-refundable.